Paw & Fern — Shipping Policy

Last updated: 10 November 2026

At Paw & Fern, we aim to make shopping for your pets simple, affordable and convenient.

1. Shipping destinations

We currently focus on delivering orders within the United Kingdom. Delivery availability is confirmed at checkout.

2. Shipping costs

Our UK delivery charges are:

• Standard Delivery: £2.99 for orders under £40.

• Free Delivery: For orders of £40 or more.

All applicable delivery charges are displayed at checkout before payment.

3. Processing and delivery times

Our products are dispatched through third-party suppliers and fulfilment partners.

Processing and delivery times vary depending on the product, supplier, stock availability and delivery destination.

Where available, estimated delivery information will be provided on product pages, at checkout or through order updates.

Delivery dates are estimates unless expressly guaranteed. Your statutory rights concerning delivery remain unaffected.

4. Order tracking

Where tracking is available, customers will receive tracking information after dispatch.

Tracking updates may take some time to appear.

5. Multiple-item orders

Some products may be dispatched from different fulfilment locations, meaning items from the same order may arrive separately.

6. Delayed or missing orders

If your order is delayed, lost or has not arrived within the expected timeframe, please contact us.

We will investigate the issue and arrange an appropriate resolution in accordance with your consumer rights.

Unless otherwise agreed, goods must generally be delivered within 30 days of the contract being made, in accordance with applicable UK consumer law.

7. Incorrect delivery information

Please check your delivery details carefully before completing your purchase.

If you notice an error, contact us as soon as possible. We will try to correct it before dispatch, although changes cannot always be guaranteed.

8. Contact information

For delivery enquiries, order tracking or shipping problems, please contact:

Paw & Fern

Email: pawandfern.support@gmail.com

Please include your order number when contacting us.